SMS Program Description
By opting into Top Tier Lights’ SMS messaging program, you agree to receive text messages from us including:
- Service appointment reminders and confirmations
- Holiday lighting installation updates and notifications
- Seasonal promotions and special offers
- Customer service communications and responses to your inquiries
- Important service announcements and weather-related updates
Message frequency varies based on your interaction and service needs, typically ranging from 1-4 messages per month during our active season (August through January).
Consent to Receive Messages
By providing your mobile phone number and opting into our SMS program, you expressly consent to receive SMS text messages from Top Tier Lights at the number provided. This consent is not a condition of purchase, and you may opt-out at any time.
Opt-Out Instructions
You can cancel SMS service at any time.
- Text “STOP” to our SMS number to unsubscribe
- After you send “STOP,” you will receive an SMS confirmation that you have been unsubscribed
- You will no longer receive SMS messages from us after confirmation
- If you want to join again, simply sign up as you did the first time, and we will start sending SMS messages to you again
Help and Support
If you are experiencing issues with our messaging program:
- Reply with “HELP” for assistance
- Contact us directly at [phone number] or
- Visit our website at [website URL]
Message and Data Rates
Message and data rates may apply. Standard messaging charges from your wireless carrier may apply to all SMS messages sent and received. Please contact your mobile service provider for pricing plans and to determine if additional charges apply.
Carrier Information
Our SMS program is available on major carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Service may not be available on all carriers.
Device and Service Compatibility
You are responsible for ensuring your mobile device is compatible with our SMS service. Service availability may vary by carrier and geographic location.
Message Delivery and Timing
While we make every effort to deliver messages promptly, message delivery timing may vary based on:
- Network carrier delays
- Your device’s connectivity
- Technical issues beyond our control
We do not guarantee the delivery timing of SMS messages.
Prohibited Uses
You agree not to use our SMS service to:
- Send spam, unsolicited, or inappropriate content
- Harass, threaten, or abuse our staff or other customers
- Violate any applicable laws or regulations
- Attempt to compromise the security of our systems
Privacy
Your privacy is important to us. Please review our SMS Privacy Policy, which explains how we collect, use, and protect your information in connection with our SMS services.
Liability and Disclaimers
Top Tier Lights is not responsible for:
- Any delays, failures in delivery, or other issues related to the transmission or receipt of text messages
- Message delivery issues due to your mobile carrier or device
- Any damages, losses, or injuries arising from or related to the use of or failure to receive any text messages
- Technical issues, network outages, or system maintenance that may affect message delivery
Delivery of text messages is subject to effective transmission by your mobile carrier and is not guaranteed by Top Tier Lights.
By subscribing to our SMS services, you acknowledge and agree that Top Tier Lights will not be liable for any damages, losses, or injuries arising from or related to the use or failure to receive any text messages, including but not limited to delays, non-delivery, or technical issues.
Changes to Terms
We may modify these SMS Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued participation in our SMS program after any changes constitutes acceptance of the modified terms.
Termination
We reserve the right to terminate your participation in our SMS program at any time for any reason, including but not limited to violation of these terms or abuse of the service.
Governing Law
These Terms of Service are governed by the laws of the State of Texas and applicable federal law, including the Telephone Consumer Protection Act (TCPA).
Contact Information
For questions about these SMS Terms of Service, please contact us:
Top Tier Lights [Business Address] Phone: [Phone Number] Email: [Email Address] Website: [Website URL]
Compliance Statement
These SMS Terms of Service are designed to comply with the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications Industry Association (CTIA) Messaging Principles and Best Practices, and A2P 10DLC requirements enforced by major U.S. mobile carriers.
By opting into our SMS program, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our SMS Privacy Policy.