Introduction
Top Tier Lights (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, store, and protect your personal data when you opt-in to receive SMS text messages from us through our 10DLC messaging service.
Information We Collect
When you opt-in to receive SMS messages from us, we may collect the following information:
- Your mobile phone number
- Your name (first and last)
- Any information you voluntarily provide in your responses to our messages
How We Use Your Information
We use your personal information solely for the following purposes:
- To send you SMS messages related to our holiday lighting services
- To respond to your inquiries and provide customer service
- To send appointment reminders, service updates, and promotional offers
- To maintain records of your consent and communication preferences
Data Sharing and Third Parties
We do NOT share your mobile phone number or opt-in consent data with third parties for marketing purposes.
We may share your information only in the following limited circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist us in operating our SMS services, but only under strict confidentiality agreements and solely to support our messaging operations
- Legal Requirements: We may disclose your information if required by law, court order, or government request
- Business Protection: We may disclose information to protect our rights, property, or safety, or that of our customers or others
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Your data is encrypted and stored securely.
Data Retention
We retain your mobile phone number and associated data only as long as you remain subscribed to our SMS service. You may request deletion of your data at any time by texting STOP or contacting us directly.
Your Rights and Choices
Opt-Out: You may unsubscribe from our SMS messages at any time by:
- Texting “STOP” to our SMS number
- After sending STOP, you will receive a confirmation message that you have been unsubscribed
- Your number will be removed from our SMS list within 24 hours
Help: If you need assistance, text “HELP” to our SMS number or contact us at [phone number] or
Access/Correction: You may request access to or correction of your personal information by contacting us directly
Consent Management
All SMS opt-in records and associated consent data are kept private and confidential. We maintain detailed records of when and how you consented to receive messages from us. This consent information is never transferred to third-party marketers.
Message Frequency and Charges
Message frequency varies based on your interaction and preferences. Message and data rates may apply based on your mobile carrier’s plan. Please contact your mobile carrier for information about your messaging plan and data charges.
Children’s Privacy
Our SMS services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.
Updates to This Policy
We may update this SMS Privacy Policy from time to time. Any changes will be posted on our website with the updated “Last Updated” date. Continued participation in our SMS program after any changes constitutes acceptance of those changes.
Contact Information
If you have questions about this SMS Privacy Policy or our data practices, please contact us:
Top Tier Lights [Business Address] Phone: [Phone Number] Email: [Email Address] Website: [Website URL]
Compliance Statement
This SMS Privacy Policy is designed to comply with the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications Industry Association (CTIA) Messaging Principles and Best Practices, and A2P 10DLC requirements.